Customer Service

As the COVID-19 situation continues to rapidly evolve around the world, Zimmer Biomet is committed to doing everything we can to safeguard the health and well-being of our team members and their families, the communities in which we live and work, the healthcare professionals with whom we partner and the patients that we serve.

Read more from our CEO Bryan Hanson.

Customer Service Updates:

Please be aware of the following:

  • Our Customer Service Team is currently supporting customers remotely, and we will continue our ability to ship orders on a daily basis. We will maintain our regular hours of 8:00 am EST to 7:00pm EST, but ask that all orders be placed by emailing at DentalCS@ZimmerBiomet.com and including your contact telephone number. You will receive a return call right away from our Customer Service Technical Service and Support Team.
  • US customers may also access our online store by clicking here.
  • BellaTek will continue regular hours: 8:00-6:30pm EST. Please contact DentalCSDigital@ZimmerBiomet.com.
  • Sales Support will continue regular hours: 8:00-7:00pm EST

Education

  • All in-person education programs have been suspended until further notice.
  • Alternatively, we are pleased to offer dental professionals access to weekly complimentary live CE webcasts through ZBI LIVE, a program of interactive, web-based learning events. Click here to view the schedule.
  • Our robust library of on-demand webcasts is still available to stream anytime, anywhere. Select programs are also available in Spanish. Click here to view the programs.
  • Virtual learning can also be accessed through the Zimmer Biomet Dental Education App by downloading it from the Apple App Store or Google Play.

Emergency Appointment Scheduling

  • Sign up for a complimentary* service that provides a button for your practice’s website to connect new or existing patients to you immediately, whether you are operating out of your office or your home office.
  • Assign one or multiple contacts to field these schedule requests virtually.
  • Keep it for as long or as short as fits the needs of your business in the current environment.
  • Visit www.ScheduleWidget.com/SignUp/ZBD for more information.

*Basic Service is Complimentary. No Subscription Required.
Zimmer Biomet does not sponsor or endorse ScheduleWidget and is not liable for their services. ScheduleWidget is an independent company with no financial relationship to Zimmer Biomet Dental. Customers should review their terms independently and direct any questions or concerns to ScheduleWidget Customer Service.

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